Help center
SMART Shipping Rates help center
Setup and troubleshooting written against how the app actually works. Need a human? Use in-app chat or email support@etradepartner.io.
New here? Start with Get started, then choose Delivery customizations or Shipping rates based on your job.
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Get started with SMART Shipping Rates & Rules
Set up SMART Shipping Rates & Rules: delivery customizations, calculated rates, product dimensions, checkout simulator, and settings.
What is included
See what SMART Shipping Rates & Rules includes: delivery customizations, calculated rates, dimensions, simulator, and support.
Setup
Delivery customizations
Learn how SMART delivery customizations hide, show, move, rename, reorder, and sort existing Shopify checkout methods without Carrier Service.
Shipping rates and zones
Create SMART calculated shipping rates with country, city, postal code, cart, product, weight, volume, dimensional weight, quantity, tier, and increment logic.
Product dimensions
Enter, import, and export variant length, width, and height for SMART volume and dimensional-weight shipping rates.
Checkout simulator
Test SMART calculated shipping rates with a cart and destination in the Checkout simulator, using the same rate engine as Shopify checkout.
Combined rates
Blend tagged SMART calculated rates with sum, cheapest, most expensive, or average combined-rate logic.
Troubleshooting
Shipping rates not showing
Troubleshoot SMART calculated shipping rates that do not show in Shopify checkout, including Carrier Service, Checkout simulator, and Activity log.
Activity log
Review Shopify carrier-service rate requests in the SMART Activity log when calculated rates are missing or differ from the Checkout simulator.
Test your setup
Test SMART Shipping Rates with Checkout simulator, then confirm in real Shopify checkout. Covers calculated rates, inactive drafts, and caveats.
Reference
Carrier Calculated Shipping
Understand when SMART Shipping Rates & Rules needs Shopify Carrier Service and why delivery customizations do not require it.
Settings and rate behavior
Configure SMART Shipping Rates settings for units, volumetric divisor, default dimensions, multiple rates behavior, and rounding.