Frequently asked questions

It is a Shopify app for two jobs: Delivery customizations (hide, show, move, rename, reorder, or sort existing checkout delivery methods) and Shipping rates (calculate custom rates by cart, product, weight, quantity, city, or postal code). Combined rates can blend tagged calculated rates into one price.

Yes. SMART Shipping Rates & Rules is free to install from the Shopify App Store. Feature availability still depends on Shopify platform requirements such as Carrier Service for calculated rates.

Only if you use Shipping rates or Combined rates to return calculated prices at checkout. Delivery customizations that hide, rename, reorder, or sort existing methods do not require Carrier Service and work on any Shopify plan.

Delivery customizations, shipping zones and calculated rates (when Carrier Service is available), combined rates, settings for units and multiple-rate behavior, and support by email or in-app chat. See the What's included doc for the full split.

Yes. Delivery customizations support conditions such as cart contents, product tags, collections, SKUs, customer tags, postal code, city, province, country, cart total, quantity, and weight, depending on the condition set you choose when creating the customization. For customer tags, **is** needs a logged-in customer with that tag. **is not** is also true for guests, which is why exclusive methods stay hidden from guest checkout when you hide a method when the tag is not present.

Yes. You can hide specific method names or hide methods by type, including shipping, local delivery, pickup, pickup point, and retail. Combine that with postcode, product, weight, or customer conditions as needed.

Yes. Delivery customizations include show-only-cheapest and show-only-highest actions, plus hide, rename, reorder, and sort-by-cost actions.

Yes. Actions include rename, move to top or bottom, reorder a specific method, show only the cheapest or highest rate, and sort by cost high-to-low or low-to-high.

Shopify limits renaming of some dynamic carrier rates when the carrier name is part of the display name. That is a platform limit, not an app billing limit.

Common causes: Carrier Service is not enabled on the Shopify store, the zone or rate is inactive, destination or rate conditions do not match the checkout, Combined rates replaced the original tagged rates, or Settings multiple-rate behavior is hiding some matches. Work through the rates-not-showing doc in order.

Shopify Carrier Service / Carrier Calculated Shipping is not available on Basic according to the app's CCS banner. Basic stores can still use Delivery customizations with native Shopify shipping rates. Grow, Advanced, and Plus availability follows Shopify's CCS rules (and any Shopify fees Shopify charges).

There is no separate in-app checkout simulator. The practical approach is to keep rules inactive until ready, then place real test checkouts for matching and non-matching carts. Partner development stores are not charged for app subscriptions.

In Combined rates, tag calculated rates in Shipping rates, then choose Sum, Cheapest, Most expensive, or Average. Matching tagged rates are replaced by the combined rate at checkout.

Use the in-app live chat or email support@etradepartner.io. For setup articles, start at the help center and guides.