Help center

SMART Shipping Rates help center

Setup and troubleshooting written against how the app actually works. Need a human? Use in-app chat or email support@etradepartner.io.

New here? Start with Get started, then choose Delivery customizations or Shipping rates based on your job.

Get started

Set up SMART Shipping Rates & Rules by choosing delivery customizations, calculated shipping rates, combined rates, or settings.

See what SMART Shipping Rates & Rules includes, which modules need Carrier Service, and where to get support.

Learn how SMART delivery customizations hide, show, move, rename, reorder, and sort existing Shopify checkout methods without Carrier Service.

Create SMART calculated shipping rates with country, city, postal code, cart, product, weight, quantity, tier, and increment logic.

Blend tagged SMART calculated rates with sum, cheapest, most expensive, or average combined-rate logic.

Troubleshoot SMART calculated shipping rates that do not show in Shopify checkout, including Carrier Service, zones, and rule conditions.

Test SMART Shipping Rates & Rules with real checkout carts, addresses, active rules, inactive drafts, and edge-case conditions.

Understand when SMART Shipping Rates & Rules needs Shopify Carrier Service and why delivery customizations do not require it.

Configure SMART Shipping Rates settings for weight unit, multiple rates behavior, rounding, and general checkout rate behavior.